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Consumer Rights – Withdrawal – Cancellation & Return Conditions

*This following Rights and Conditions has been translated into English via ChatGPT for informational purposes. In case of legal use, the Turkish version and Turkish Laws shall prevail.

GENERAL:

  1. If you place an order electronically via the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable legislation regarding the sale and delivery of the purchased product.

  3. Shipping costs, which are the product shipment expenses, shall be borne by the buyer.

  4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a maximum legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.

  5. The purchased product must be delivered completely and in accordance with the specifications stated in the order, along with documents such as warranty certificate and user manual, if any.

  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of the situation. The total amount must be refunded to the buyer within 14 days.

IF THE PRODUCT PRICE IS NOT PAID:

  1. If the buyer does not pay the product price or if the payment is canceled in the bank records, the seller’s obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If, after the delivery of the product, it is determined that the credit card used for the payment was used unfairly by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If force majeure events that the seller could not foresee occur and the product cannot be delivered on time, the situation will be reported to the buyer. The buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order:

  • If the payment was made in cash, the amount will be refunded in cash within 14 days.

  • If the payment was made via credit card and canceled, the product amount will be refunded to the bank within 14 days from cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The buyer must inspect the goods/services before accepting delivery and shall not accept damaged or defective items (e.g., crushed, broken, torn packaging) from the courier. Items accepted are considered to be undamaged and in good condition. After delivery, the buyer is responsible for protecting the product carefully. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The buyer may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date the product was delivered to the buyer or the person/organization at the specified address, without legal or penal liability and without providing any justification, by notifying the seller through the contact details below.

SELLER CONTACT DETAILS FOR WITHDRAWAL NOTICE:

Company Name: SARGEM ELEKTRONİK SAN VE TİC LTD ŞTİ
Address: ATATÜRK MAH. TEKEL SOKAK İLDEŞ SANAYİ SİTESİ B BLOK NO:17 LÜLEBURGAZ / KIRKLARELİ
Email: info@winklecamp.com
Phone: +90 212 299 04 58

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the product purchased is a service, the 14-day period begins on the date the contract is signed. The right of withdrawal cannot be used if the performance of the service has begun with the consumer's approval before the end of the withdrawal period. Information regarding the right of withdrawal has been provided in the Distance Sales Contract and Cancellation Conditions; the buyer places the order with knowledge of these terms.

  2. The cost of exercising the right of withdrawal is borne by the seller.

  3. To exercise the right of withdrawal, written notice must be given to the seller within the 14 (fourteen) day period via registered mail, fax, e-mail, or any method specified by the seller. The product must not have been used in accordance with the "Products Not Eligible for Withdrawal" provisions of this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:

  1. The invoice for the product delivered to the buyer or a third party must be returned. (If the invoice belongs to a company, a return invoice must be issued by the company. Returns of products invoiced to institutions cannot be completed without a return invoice.)

  2. The return form, product box, packaging, standard accessories (if any) must be returned completely and without damage.

RETURN CONDITIONS:

  1. The seller is obliged to refund the total amount and return any documents that place the buyer under debt within 10 days from the date the withdrawal notice is received, and to collect the product within 20 days.

  2. If the value of the product decreases due to the buyer's fault or if the return becomes impossible, the buyer is responsible for compensating the seller's damages in proportion to the fault. However, the buyer is not responsible for changes or deterioration that occur due to proper use of the product within the withdrawal period.

  3. If exercising the right of withdrawal causes the total order amount to fall below the promotional campaign limit, the amount of discount used under the campaign will be canceled.

PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL:

  1. Products made to the buyer’s request or clearly customized to personal needs, underwear bottoms, swimsuits and bikini bottoms, makeup products, disposable items, perishable or soon-to-expire goods, products not suitable for return due to health and hygiene reasons if unsealed after delivery, items that are mixed with others after delivery and cannot be separated by their nature, newspapers and magazines (except those provided under a subscription agreement), services performed instantly in an electronic environment or non-physical goods delivered immediately to the consumer, and if the packaging is unsealed: audio/video recordings, books, digital content, software, data storage devices, computer consumables. The right of withdrawal cannot be used for services that begin with consumer approval before the withdrawal period ends.

  2. Cosmetic and personal care products, underwear items, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery supplies (toners, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, unused, and undamaged.

  3. According to the Distance Contracts Regulation, the following are non-returnable:

  • Products prepared in line with consumer’s requests or personal needs.

  • Perishable or date-sensitive goods.

  • Products unsealed after delivery and thus unsuitable for return for hygiene or health reasons.

  • Goods mixed with other products and impossible to separate.

  • Books, digital content, and computer supplies unsealed after delivery.

  • Accommodation, transport of goods, car rental, food and beverage supply, entertainment or leisure activities to be performed at a certain date or period.

  • Services performed instantly in electronic environments or non-physical goods delivered immediately to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

  1. If the buyer defaults on payment via credit card, they accept, declare, and undertake to pay interest under the credit card agreement with their bank and to be liable to the bank. In this case, the bank may take legal action and charge related expenses and legal fees to the buyer. Regardless, if the buyer is in default, the buyer agrees to compensate the seller for all damages and losses arising from the delay.

PAYMENT AND DELIVERY

  1. You can make a bank transfer or EFT (Electronic Funds Transfer) to the following account:
    QNB Finansbank IBAN: TR59 0011 1000 0000 0078 5264 75 (TL)

  2. On our website, you can pay with any credit card using one-time online payment or online installment options. For online payments, the amount will be charged to your credit card at the end of the order process.

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